FAQ: Failed to open file.


Entries in your Event Log indicating "Failed to open file" errors are normally caused by email messages being removed from the eXchange WALL database by a virus scanner. Some scanners automatically check every file being written to your hard drive and remove suspicious files before they may be used.

So, if a message contained a virus your scanner may have removed the message file before we can process it. This will not cause any operating problems but a better way to handle viruses in messages is as follows:

1. Configure your scanner NOT do scan any folders under the DATA folder found under the eXchange WALL installation folder.

2. Configure your scanner to scan the SCAN folder found under the eXchange WALL installation folder. eXchange WALL will place message attachments there to be scanned.

3. In the eXchange WALL administration program go to:

eXchange WALL Configuration Virus Scanning

and enable virus scanning.

For more information on Virus Scanning see:

How to Setup Virus Scanning (Read Me First)